Ensure Your BMS Server is Healthy & Optimized
Your building management system’s (BMS) dedicated server and software is an essential element needed to keep your facility operating safely and smoothly. These components require maintenance like any other computer system. For facilities that do not have the resources or expertise on hand to service these systems, ATS offers facilityShield.
facilityShield from ATS is a low-cost way to ensure your BMS server is healthy, optimized, and up-to-date with the latest software and security patches. This online service ensures your BMS is continually up-to-date with security patches and anti-virus software. As part of the service your BMS is monitored for vulnerabilities to ensure your facility’s investment remains secure.
To learn more or to begin FacilityShield for your building, contact ATS.
Download the ATS FacilityShield info flyer.
Frequently Asked Questions
Why do I need service for my BMS server & software?
BMS systems have been targeted as an entry point for the hacking community. Servicing, updating, and protecting your BMS is a huge step towards preventing unwanted intrusion as well as providing better uptime of these critical systems.
What is covered with BMS software backups?
All the files and folders needed to protect your investment in your BMS software and the ability to restore it in case of failure. Additional T&M may be required based on the nature and severity of the failure such as server hardware failure and catastrophic operating system failure.
How do I contact support?
By Phone at (866) 979-1758 or by e-mail at FacilityShield@ats-companies.com.
Can I add this service to my existing ATS Support Agreement?
Yes, talk with your ATS representative.
How long does setup take?
After coordination with onsite staff, setup will take about a day.
What does the ATS Help Desk Support provide?
The ATS team is there to provide the support you need. Contact us for system operation issues, building management system account help, or any other concerns regarding your building control system. Support for essential services is from 8am – 5pm PST or 24x7 for premium service. You can e-mail the team anytime at FacilityShield@ats-companies.com.
Which system updates get provided in this service?
Essential coverage includes Windows updates for your current version as well as product updates as security vulnerabilities and fixes are published. Updates occur monthly.
Premium service includes all Essential features plus proactive BMS updates (dot releases) and zero-day vulnerability remediation within 48 hours. Updates and patches are released upon validation by ATS.
What equipment is needed to start the service?
To take advantage of our services, you will need an ATS installed control system and an internet connection for your building control system computer.
Is this service offered for non-ATS provided Building Management Systems?
To discuss coverage for additional system types from other vendors, please contact your ATS representative.
Does ATS take over hosting our BMS server through this service?
This service is for your onsite building management system front end computer. ATS does offer cloud hosting for the BMS server, contact your ATS representative to find out more.
Will we need to talk to ATS before modifying settings in our BMS?
No, the BMS is still operated by your staff. ATS is here to help keep your control system secure and provide additional support to your staff.
Do I get in-person service?
The Essential service does not include in-person site work. The Premium service provides onsite service to review system status and recommendations. For additional onsite service, we recommend an enhanced support agreement from ATS that we customize to your site.
Do I retain ownership of my BMS software while it is being managed by ATS?
Yes, the facility retains ownership and overall operation of the BMS.
What documentation is provided? How do I know what ATS has done?
Your designated contact will receive a monthly report showing updates applied, system health metrics as well as any concerns that warrant discussion.
Can I cancel the service?
Yes, but cancellation fees may apply. See Agreement Terms & Conditions.
What happens to my BMS software license if I cancel this service?
The facility retains the BMS software license throughout active service, and after should you choose to cancel.
When does work transfer to a service department call?
When work requires DDC modification and or onsite support of the control system for hardware replacement/modifications or disaster recovery, the ATS service department will need to be involved. ATS will work with your site contact to authorize any additional work prior to proceeding.